Privacy Policy

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Organization and role information
• Payment and billing information
• Profile photos (optional)

Access & Usage Data

We collect data related to access control operations:

• Access code generation and usage records
• Check-in and check-out timestamps
• Location data (when geofencing is enabled)
• Device information and IP addresses

3. How We Use Your Information

We use collected information to:

• Provide and maintain our access control services
• Process access code generation and verification
• Send notifications about access events
• Process payments and manage subscriptions
• Improve our services and develop new features
• Communicate with you about updates and support
• Ensure security and prevent fraud

4. Data Sharing

We do not sell your personal information. We may share data with:

• Organization members: Access logs and visitor information are shared with authorized members of your organization based on their role.
• Service providers: We use third-party services for payment processing (Paystack), email delivery, and infrastructure hosting.
• Legal requirements: We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational security measures:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Access logs are typically retained for 90 days for standard plans and longer for enterprise customers. You can request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@clearaccess.app
• Phone/WhatsApp: +234 803 689 3662
• Address: Lagos, Nigeria